Computer Repair & Upgrade I


  2. A. Course Title: Computer Repair & Upgrade I
    B. Course Number: CS 224M - 30688
    C. Semester: Fall 2019
    D. Days/Time: Online
    E. Credit Hours: 4
    F. Instructor: Alcos, Sherhil
    G. Office: C.M. Burke University Center (UC) 229
    H. Email Address:
    I. Office Phone: (575) 492-2652
    J. Office Hours: Monday: 8:00:00 AM-5:00:00 PM (MST);
    Tuesday: 8:00:00 AM-5:00:00 PM (MST);
    Wednesday: 8:00:00 AM-5:00:00 PM (MST);
    Thursday: 8:00:00 AM-5:00:00 PM (MST);
    Friday: 8:00:00 AM-5:00:00 PM (MST);
    My preferred method of communication is through Canvas Inbox. I will respond to messages within 24 hours on weekdays and 48 hours on weekends. In-Person meeting is by appointment ONLY although I am usually in my office from 8-5 Monday to Friday.
    K. Time Zone: Mountain Time
    L. Prerequisite(s):
    M. Corequisite(s):
    N. Class Location: Virtual

    This course is part I of the Computer Repair and Upgrade course. It is designed to acquire the knowledge and develop the fundamental skills to install, repair, upgrade, configure, troubleshoot, improve, perform basic computer networking, and preventive maintenance of PC's hardware and software. Upon successful completion of both Computer Repair and Upgrade I and II courses, the student will be prepared to attempt to take the Test Out and Comp TIA A+ certification exams.


    This course is designed to prepare the students for the industry standard certification in the Information Technology field. It covers all areas of computer repair, upgrade, maintenance, and troubleshooting on both the hardware and software components of the digital device.

    This is a four credit hour course. Students should check with their advisor / counselor for transferability to other institutions.



    TestOut PC Pro (v 6.0.3)
    LabSim ISBNs 978-1-935080-42-8
    TestOut PC Pro


    You can buy your books online at the NMJC Bookstore.


    Students attending New Mexico Junior College will be evaluated according to the following grading scale:

    						90 - 100%	=	A
    						80 -  89%	=	B
    						70 -  79%	=	C
    						60 -  69%	=	D
    					 	 0 -  59%	=	F

    Grade Distribution

    TestOut LABs and Activities 70%
    Assignments 10%
    Final Exam 20%
    TOTAL 100%

    TestOut LABs and Activities - These are exercises provided by TestOut to help you develop your technical skills and reinforce your knowledge of the subject to meet the requirements of this class.
    Assignments - These are Canvas exercises that cover the latest technology, tips and tricks for technicians, and for sharing of learning experiences, reflection, soft skills development, etc. You will be required to either read an article, perform a task, watch a video clip, write a paper or attend a synchronous discussion via Chat or the discussion board. If it is a discussion, you are to answer the questions by Wednesday and reply to three (3) of your classmates between Thursday and Monday. A rubric will be used to evaluate your participation. It can occasionally be a project that requires you to record a video while performing a live hands-on activity using the Canvas Studio.
    Final Exam - The Final Exam is composed of the 6 modules. It will be open from 12/10/18 until 12/12/18 to give you plenty of time. You will have to use the Proctorio that will cost you a small fee or if you are a local student, you will have to schedule a time with the NMJC Testing Center. Further instructions will be given as we get closer to the Finals week.

    Course Policies

    *****This is a VERY INTENSIVE course and by proceeding, you acknowledge the course policies below and you fully understand the demands of this course. The high-quality standard of work and participation are expected from YOU. *****

    Retrieving Grades from T-BirdWeb Portal
    Go to the New Mexico Junior College T-BirdWeb Portal login page. Please enter your User Identification Number (ID), which is your Banner ID, and your Personal Identification Number (PIN). When finished, click Login.

    Tips for Success in Online Courses:
    1. Log in to class regularly.
    2. Pay attention.
    3. Take notes.
    4. Keep up with readings and assignments.
    5. Ask questions when you do not understand something.
    6. Utilize your professor’s office hours and e-mail.
    7. Read the text.
    8. Adhere to the deadlines posted in the course outline.


    New Mexico Junior College’s institutional student learning outcomes represent the knowledge and abilities developed by students attending New Mexico Junior College. Upon completion students should achieve the following learning outcomes along with specific curriculum outcomes for respective areas of study:


    Students in the Business/Computer Science Departments should be able to:
    1) Demonstrate an understanding of industry specific ethics (self & community),
    2) Prepare and interpret documents,
    3) Interpret and characterize data appropriate to the course (critical thinking),
    4) Demonstrate computer skills appropriate to the course, and
    5) Demonstrate the value of professionalism in the workplace.


    At the end of the course, students should be able to:
    • Assemble components based on customer requirements
    • Install, configure and maintain devices, PCs and software for end users
    • Explain the basics of networking and security/forensics
    • Properly and safely diagnose, resolve and document common hardware and software issues
    • Apply troubleshooting skills

  11. I. New Student Orientation Video Transcript

    II. Basic Computer Skills: How to use an email account, how to attach, upload, and download files. How to view, save, rename, and print files. Have basic word processing skills and are familiar with using different web browsers

    III. Canvas Technical Requirements

    IV. Technology Requirements for Students: A Desktop or Laptop that is no more than five years old, has at least Windows 7 or MAC OSX 10.6 with 1 GB of memory, 2.4 GHz Processor, has a webcam and a microphone. The Internet speed is between 5 to 10 Mbps per second.

    V. Technical and Academic Support

    Call the 24/7 Canvas Help Desk at (575) 399-2199 for assistance and have your course CRN (ex. 10023) and your Username available.

    If you have not already received login information for Canvas/T-BirdWeb Portal/E-mail, you will need to contact the Enrollment Management office at (575) 492-2546.


    Response Time Frames: The instructor will respond to student email within 24 hours on weekdays and 48 hours on weekends. Grades for the course will be posted by the end of Friday each week.

    Communication Standards for this course

    Communication in an online course is very different from that of the face-to-face course. You need to keep in mind that you will need to communicate in a professional manner with consideration of the following. If you fail to follow these rules, I will ask you to make corrections before I respond.


    Students will be held responsible for the information on these pages.

    Academic Honesty
    Each student is expected to maintain the highest standards of honesty and integrity in online academic and professional matters. The College reserves the right to take disciplinary action, up to and including dismissal, against any student who is found guilty of academic dishonesty or otherwise fails to meet these standards. Academic dishonesty includes, but is not limited to, dishonesty in quizzes, tests, or assignments; claiming credit for work not done or done by others; and nondisclosure or misrepresentation in filling out applications or other College records. Cheating or gaining illegal information for any type of graded work is considered dishonest and will be dealt with accordingly.

    Americans with Disabilities Act (ADA) Information
    Any student requiring special accommodations should contact the Special Needs Student Services Coordinator at (575) 492-2576 or by e-mail at

    Attendance Policy and Participation Expectations
    It is expected that you regularly log into class at least three times weekly and check your Canvas mail to ensure you have not missed any changes/updates. Students are expected to complete discussions/quizzes/tests/ assignments before deadlines expire.

    Canvas Help
    If you experience difficulty with Canvas you may reach the Canvas Helpdesk at, or by calling the 24 hour helpdesk phone at (575) 399-2199.

    The professor is responsible for monitoring and evaluating student conduct and student behavior within the Canvas course. By registering for this class, the student is assumed to have entered into an agreement with New Mexico Junior College and the professor to log into the class regularly and to behave in an appropriate manner at all times. Disruptive behavior may result in the student being removed from the class and dropped for the semester. For comprehensive information on the common rules of netiquette and other online issues, please review the NMJC Online Student Handbook.

    Online Learning Environment
    By participating in an online class, you undertake responsibility for your own progress and time management.

    Offering the work of another as one’s own, without proper acknowledgment, is plagiarism; therefore, any student who fails to give credit for quotations or essentially identical expression of material taken from books, encyclopedias, magazines and other reference works, or from the themes, reports, or other writings of a fellow student, is guilty of plagiarism. Plagiarism violates the academic honesty policy and is considered cheating.

    Tutoring Assistance
    Free tutoring services are available to all NMJC students through Brainfuse or the Academic Success Center. Brainfuse is an online tutoring service that can be accessed from your course navigation menu in Canvas and there is no need to create an account. The Academic Success Center is located at the Pannell Library on the 1st floor.

    Withdrawal Policy
    The instructor has the right to drop any student who has failed to log on to Canvas for two weeks or more, but it is not guaranteed that the instructor will drop you. If the student chooses to stop attending a class, he/she should withdraw from the class by accessing your student account in the T-Bird Web Portal at, or submitting the required paperwork to the Registrar’s Office by 5:00 p.m. on Tuesday, November 19, 2019. Failure to withdraw yourself from a course by this date may result in your receiving an “F” in the course. All students are encouraged to discuss their class status with the professor prior to withdrawing from the class.


    CS224M Computer Repair and Upgrade I

    Web Online (30688)

    Fall 2019 Course Outline


    Week 1 (8/19-8/26)

    Course Orientation


    Course Orientation Quiz

    Introduction Discussion

    Notification Settings


    Module 1.0


    Week 1 (8/19-8/26)

    1.1 Course Introduction
    1.2 Hardware Basics
    1.3 Windows Basics
    1.4 Linux Basics
    1.5 Mac OS Basics


    1.1.3 Explore the Lab Interface

    1.1.5 Connect Internal Components

    1.2.7 Set Up a Computer

    1.2.8 Practice Questions

    1.3.5 Practice Questions

    1.4.4 Use Shell Commands

    1.4.5 Shut Down a Linux System

    1.4.6 Practice Questions

    1.5.5 Practice Question

    Assignment 1

    Module 2.0


    Week 2 (8/26-9/2

    2.1 Protection and Safety
    2.2 Professionalism
    2.3 Change Management

    2.4 PC Tools
    2.5 PC Maintenance
    2.6 Troubleshooting Process Overview


    2.1.8 Practice Questions

    2.2.3 Practice Questions

    2.3.3 Practice Questions

    2.4.3 Practice Questions

    2.5.6 Install a UPS

    2.5.7 Practice Questions

    2.6.3 Practice Questions

    Assignment 2

    Module 3.0


    Week 3 (9/2-9/9)

    3.1 Cases and Form Factors
    3.2 Power Supplies
    3.3 Motherboards and Buses
    3.4 Motherboard and Troubleshooting


    3.1.3 Practice Questions

    3.2.5 Install a Power Supply

    3.2.6 Practice Questions

    3.3.5 Choose and Install a Motherboard

    3.3.6 Practice Questions

    3.4.3 Troubleshoot System Power

     3.4.4 Troubleshoot Power Supply Problems

    3.4.5 Practice Questions

    Assignment 3

    Week 4 (9/9-9/16)

    3.5 Processors
    3.6 Processor Troubleshooting
    3.7 Memory


    3.5.7 Select and Install a Processor 1

    3.5.8 Select and Install a Processor 2

    3.5.9 Practice Questions

    3.6.3 Troubleshoot Processor Installation 1

    3.6.4 Troubleshoot Processor Installation 2

    3.6.5 Practice Questions

    3.7.6 Practice Questions

    Assignment 4

    Week 5 (9/16-9/23)

    3.8 Memory Installation
    3.9 Memory Troubleshooting
    3.10 BIOS/UEFI


    3.8.3 Select Memory by Sight

    3.8.7 Install Triple Channel Memory

    3.8.8 Practice Questions

    3.9.4 Troubleshoot Memory 1

    3.9.5 Troubleshoot Memory 2

    3.9.6 Practice Questions

    3.10.7 Find BIOS/UEFI Settings

    3.10.8 Clear CMOS Settings

    3.10.9 Practice Questions

    Assignment 5

    Week 6 (9/23-9/30)

    3.11 Expansion Cards
    3.12 Video
    3.13 Audio
    3.14 Cooling


    3.11.4 Install Expansion Cards

    3.11.5 Practice Questions

    3.12.5 Upgrade a Video Card

    3.12.6 Practice Questions

    3.13.7 Select and Install a Sound Card

    3.13.8 Practice Questions

    3.14.3 Practice Questions

    Assignment 6

    Module 4.0


    Week 7 (9/30-10/7)

    4.1 Peripheral Devices
    4.2 USB
    4.3 Display Devices


    4.1.3 Connect a KVM Switch

    4.1.4 Practice Questions

    4.2.3 Install USB Devices

    4.2.4 Practice Questions

    4.3.3 Select and Configure Dual Monitors

    4.3.7 Practice Questions

    Assignment 7

    Week 8 (10/7-10/14)

    4.4 Video Troubleshooting
    4.5 Device Driver Management
    4.6 Device Drive Troubleshooting


    4.4.3 Practice Questions

    4.5.8 Manage Devices

    4.5.9 Practice Questions

    4.6.4 Manage Devices 1

    4.6.5 Manage Devices 2

    4.6.6 Practice Questions

    Assignment 8

    Module 5.0


    Week 9 (10/14-10/21)

    5.1 Storage Devices
    5.2 SATA
    5.3 Optical Media
    5.4 RAID


    5.1.3 Practice Questions

    5.2.4 Install SATA Devices

    5.2.5 Practice Questions

    5.3.5 Practice Questions

    5.4.5 Create RAID Arrays

    5.4.6 Implement a RAID Solution

    5.4.7 Practice Questions

    Assignment 9

    Week 10 (10/21-10/28

    5.5 File System
    5.6 File System Creation
    5.7 Storage Management


    5.5.8 Practice Questions

    5.6.3 Create Volumes

    5.6.5 Format Drives

    5.6.7 Practice Questions

    5.7.5 Add Space to Existing Volumes

    5.7.6 Practice Questions

    Assignment 10

    Week 11 (10/28-11/4)

    5.8 Storage Spaces
    5.9 Disk Optimization
    5.10 Storage Troubleshooting


    5.8.4 Implement Storage Spaces

    5.8.5 Practice Questions

    5.9.6 Perform Disk Maintenance

    5.9.7 Practice Questions

    5.10.5 Troubleshoot SATA Devices

    5.10.6 Practice Questions

    Assignment 11

    Module 6.0


    Week 12 (11/4-11/11)

    6.1 Networking Overview
    6.2 Network Hardware
    6.3 Network Media
    6.4 Ethernet


    6.1.7 Practice Questions

    6.2.6 Select and Install a Network Adapter

    6.2.7 Practice Questions

    6.3.6 Practice Questions

    6.4.4 Practice Questions

    Assignment 12

    Week 13 (11/11-11/18)

    6.5 IP Networking
    6.6 IP Configuration
    6.7 IP Version 6
    6.8 Internet Connectivity



    6.5.5 Practice Question

    6.6.5 Configure TCP/IP Settings

    6.6.6 Configure Alternate TCP/IP Settings

    6.6.7 Practice Questions

    6.7.3 Practice Questions

    6.8.3 Configure a Cable Internet Connection

    6.8.4 Configure a DSL Internet Connection

    6.8.6 Configure a Dial-up Internet Connection

    6.8.7 Practice Questions

    Assignment 13

    Week 14 (11/18-11/25)

    6.9 Network Utilities

    6.10 Network Troubleshooting


    6.9.3 Explore Configuration Information 1

    6.9.4 Explore Configuration Information 2

    6.9.5 Explore Configuration Information 3

    6.9.6 Use ifconfig

    6.9.10 Practice Questions

    6.10.4 Fix a Network Connection 1

    6.10.5 Fix a Network Connection 2

    6.10.6 Practice Questions

    Assignment 14


    **** Tuesday, November 19th is the Last Day to Withdraw ****

    Module 7.0


    Week 15 (11/25-12/2)

    7.1 802.11 Wireless

    7.2 Infrared, Bluetooth, and NFC

    7.3 SOHO Configuration

    7.4 Internet of Things

    7.5 Wireless Network Troubleshooting


    7.1.7 Connect to a Wireless Network

    7.1.8 Create a Home Wireless Network

    7.1.9 Secure Home Wireless Network

    7.1.10 Configure a Wireless Profile

    7.1.11 Practice Questions

    7.2.4 Practice Questions

    7.3.7 Configure a Wireless Infrastructure

    7.3.8 Practice Questions

    7.4.4 Configure Smart Devices

    7.4.5 Practice Questions

    7.5.3 Practice Questions

    Assignment 15


    Week 16 (12/2-12/9)

    Capstone Exercises

    Final Exam Review


    14.1 Build a Computer From Scratch

    14.2 Troubleshoot a Malfunctioning Computer

    14.3 Troubleshoot System Startup

    14.4 Create a Home Office Network


    Final Exam Review


    Finals (12/9-12/11)

    Comprehensive Final Exam


    Proctorio OR the NMJC Testing Center will be used for the Final Exam. Detailed instructions will be provided to you in Canvas.

    A.2.1 PC Pro Domain 1: Hardware

    A.2.4 PC Pro Domain 4: Troubleshooting


    B.2.2 A+ 220-1001 Core 1 Domain 2: Networking

    B.2.3 A+ 220-1001 Core 1 Domain 3: Hardware

    B.2.5 A+ 220-1001 Core 1 Domain 5: Hardware and Network Troubleshooting