Business and Professional Communication


  2. A. Course Title: Business and Professional Communication
    B. Course Number: BU 243 - 10843
    C. Semester: Spring 2019
    D. Days/Time: T Th 11:00:00 AM - 12:15:00 PM
    E. Credit Hours: 3
    F. Instructor: Sharp, Lissa
    G. Office: none
    H. Email Address:
    I. Office Phone: none
    J. Office Hours:
    K. Time Zone: Mountain Time
    L. Prerequisite(s): None
    M. Corequisite(s): None
    N. Class Location: BUC218

    This course develops the interpersonal, small group, and public communication skills most useful in business relationships and professional organizations.


    BU243 is a standard course for Business Administration – this course can transfer to other community colleges, as well as four-year institutions. The course is a basic requirement in most Business Administration, Accounting, Marketing, Management, and Business degree plans (as well as others), and can fulfill a part of the Social Science requirement in other degree plans.



    Option 1:
    Ask the NMJC Bookstore about Cengage Unlimited which is a digital copy of the required book. You can potentially save some money if you are taking other classes that use Cengage Materials.
    Cengage Unlimited Access Code:
    ISBN: 978-0-357-70003-7

    Option 2:
    You may purchase a hard copy of the book utilizing the following information:
    BCOM Business Communication, Lehman & Dufrene, 9th Edition


    **Cengage Unlimited Access allows the student to request a free print rental of the book with activated access code.

    You can buy your books online at the NMJC Bookstore.


    Students attending New Mexico Junior College will be evaluated according to the following grading scale:

    						90 - 100%	=	A
    						80 -  89%	=	B
    						70 -  79%	=	C
    						60 -  69%	=	D
    					 	 0 -  59%	=	F

    Business Portfolio (6 assignments) 43%
    Assignments (9) 22%
    Quizzes (12) 21%
    Exams (2) 14%


    New Mexico Junior College’s institutional student learning outcomes represent the knowledge and abilities developed by students attending New Mexico Junior College. Upon completion students should achieve the following learning outcomes along with specific curriculum outcomes for respective areas of study:


    Students in the Business/Computer Science Departments should be able to:
    1.Demonstrate an understanding of industry specific ethics (self & community),
    2.Prepare and interpret documents,
    3.Interpret and characterize data appropriate to the course (critical thinking),
    4.Demonstrate computer skills appropriate to the course, and
    5.Demonstrate the value of professionalism in the workplace.


    1.Identify ways in which communication creates and defines personal and professional relationships,
    2.Analyze the impact of particular techniques in differing communication contexts,
    3.Demonstrate skills in these areas: communicating in dyads, listening, interviewing, functioning in problem-solving groups, conducting meetings, presenting to large groups, and handling question and answer sessions, and
    4.Explain the nature and impact of diversity in the workplace.


    Student Responsibilities
    1.To read the information assigned in the text; you will be tested on this material, in addition to class lecture/discussion materials on scheduled exams.
    2.To take thorough notes and study all lecture material, informational handouts, and assigned readings.
    3.To prepare assignments/presentations in a language understood by the instructor and students of the class (English).
    4.To actively participate in class discussions and group activities.
    5.To show maturity and professionalism in preparation of assignments and in classroom behavior.
    6.To show respect to fellow classmates/speakers.
    7.To initiate consultations with the instructor whenever assistance is needed regarding class assignments or when class has been missed.
    8.To initiate withdrawal from the course if absences become excessive.

    Attendance and Tardy Policy
    Each student enrolled in this course is expected to attend class regularly, be on time, and remain until dismissed. Roll will be taken at each class meeting. If a student is tardy, he/she must see the instructor after class to have the absence mark removed. Two tardies (2) will constitute an absence. If a student leaves class prior to dismissal of the class, he/she may be counted absent.
    Whenever absences become excessive and, in the instructor’s opinion, minimum course objectives cannot be met, the student should initiate withdrawal from the course. The instructor may or may not administratively withdraw a student due to excessive absences (see guidelines below). Students are responsible for all classwork covered during absences from class even in cases in which they are able to satisfy the instructor that the absence was unavoidable.
    The instructor enforces the following guidelines:
    1.Missing more than two weeks of class is considered excessive.
    Example: MW/TR – 4 absences allotted
    2.Being absent one day over your allotment may result in you being dropped due to excessive absences. If a student is not dropped, then on the fifth absence, it will lower the final course total by 10 points.
    3.Each subsequent absence will lower the final course total by 5 points.

    Make-Up Policy
    Make-up work is NOT guaranteed. When an unavoidable reason for class absence arises, such as illness, an official trip authorized by the college or an official activity, the instructor may permit the student to make up work missed. The student will be required to provide official documentation to support the unavoidable absence. The instructor will inform the student of what this documentation must consist of and it is to be presented upon return to class. If a student must be absent to represent the college, she/he should advise the instructor beforehand and should be notified by his/her coach or sponsor. In such cases, it is the student’s responsibility to complete work missed within a reasonable amount of time as determined by the instructor. Each student must make an appointment with the instructor to make arrangements for make-up work. Late work may not receive full credit. An absence on the day that you are scheduled for oral presentations or examinations will result in a grade of zero for the assignment. If, according to the instructor’s discretion, the student is allowed to make up such a presentation or exam, the student will automatically receive a grade drop for the assignment (up to 20-point grade reduction).

    Diversity Statement:
    In this class, I will establish and support an environment that values and nurtures individual and group differences and encourages engagement and interaction. Understanding and respecting multiple experiences and perspectives will serve to challenge and stimulate all to learn about others, about the larger world and about ourselves. By promoting diversity and intellectual exchange, we will not only mirror society as it is, but also model society as it should and can be.

    Contacting your Instructor:
    Please feel free to contact me if you have questions or concerns about your progress in this class. You may contact me by email or by setting up a meeting following class.


    Students will be held responsible for the information on these pages.

    Academic Honesty
    Each student is expected to maintain the highest standards of honesty and integrity in online academic and professional matters. The College reserves the right to take disciplinary action, up to and including dismissal, against any student who is found guilty of academic dishonesty or otherwise fails to meet these standards. Academic dishonesty includes, but is not limited to, dishonesty in quizzes, tests, or assignments; claiming credit for work not done or done by others; and nondisclosure or misrepresentation in filling out applications or other College records. Cheating or gaining illegal information for any type of graded work is considered dishonest and will be dealt with accordingly.

    Americans with Disabilities Act (ADA) Information
    Any student requiring special accommodations should contact the Special Needs Student Services Coordinator at (575) 492-2576 or by e-mail at

    Attendance Policy
    Attendance is required at every session of each course for which the student is enrolled. When unavoidable circumstances make attendance impossible, students must provide a satisfactory explanation of their absences to their professors. College-sponsored activities are considered excused absences and the appropriate sponsor of those students who will be absent from class will notify professors. Students having absences due to college-sponsored activities will need to make arrangements with the affected classes / professor to take care of required work; however, arrangements for make-ups should be made within a reasonable time frame, usually within one week of the absence. Regarding make-up work, absences due to late registration are considered the same as regular absences.

    Cell Phones/Pagers
    All cell phones and pagers must be turned off when the student is participating in any lecture, laboratory, or other learning activity.

    Classroom Conduct
    The professor is responsible for maintaining a class environment best suited for effective learning. By registering for this class, the student is assumed to have entered into an agreement with New Mexico Junior College and the professor to attend the class regularly and to behave in an appropriate manner at all times. Disruptive behavior may result in the student being removed from the class.

    Food and Drink Policy
    Food items and soft drinks may not be consumed in NMJC classrooms. Students are also discouraged from bringing food and drink items into the classroom even though these items remain in sealed packaging. Bottled water is permissible.

    No Children in the Classroom
    In order to adhere to instructional procedures as well as maintain the safety of children, NMJC’s policy of no children in the classrooms (lecture, lab, etc.) will be followed.

    Offering the work of another as one’s own, without proper acknowledgment, is plagiarism; therefore, any student who fails to give credit for quotations or essentially identical expression of material taken from books, encyclopedias, magazines and other reference works, or from the themes, reports, or other writings of a fellow student, is guilty of plagiarism. Plagiarism violates the academic honesty policy and is considered cheating.

    Smoking/Use of Tobacco
    New Mexico Junior College is cognizant of the health hazards associated with smoking / use of tobacco for the smoker, as well as the non-smoker. In an effort to provide a healthy environment for students, employees, and others who may frequent the campus, NMJC prohibits smoking / use of tobacco inside any campus building or facility.

    Tutoring Assistance
    Free tutoring services are available to all NMJC students through Brainfuse and the Academic Success Center located at the Pannell Library on the 1st floor.

    Withdrawal Policy
    Regular, punctual attendance is required for all classes at NMJC. Although the professor has the right to drop any student who has missed the equivalent of 2 weeks of instruction (based on a 16 week semester) whether it’s a face to face, online, or a hybrid course, it is not guaranteed that the professor will drop the student. If the student chooses to stop attending a class, he/she should withdraw from the class by accessing your student account in the T-Bird Web Portal at, or submitting the required paperwork to the Registrar’s Office by 5:00 p.m. on Thursday, April 18, 2019. All students are encouraged to discuss their class status with the professor prior to withdrawing from the class.


    January 15
    Orientation/Review of Syllabus & Course Outline
    Homework Assignment: Read Business Portfolio Information located in Module 1
    January 17
    Discuss Business Portfolio
    Assign Business Portfolio Inclusion 1 “Previous Class Project”
    Class Participation Assignment: Complete Course Syllabus Crossword Puzzle

    January 22
    Due: Quiz Chapter 1 by 11:59 p.m. January 21
    Due: Business Portfolio Inclusion 1 “Previous Class Project”
    Lecture: Chapter 1

    January 24
    Lecture: Chapter 1
    Assign Business Portfolio Inclusion 2“Communication Analysis Paper”

    January 29
    Due: Quiz Chapter 2 by 11:59 p.m. January 28
    Lecture: Chapter 2
    Class Participation Assignment: Johari Window

    January 31
    Lecture Chapter 2
    Due: Business Portfolio Inclusion 2 “Communication Analysis Paper”

    February 5
    Due: Quiz Chapter 3 by 11:59 p.m. February 4
    Lecture: Chapter 3
    Assign Hallmark Case Study

    February 7
    Lecture: Chapter 3
    Due: Hallmark Case Study Questions by 11:59 p.m. February 8

    February 12
    Due: Quiz Chapters 4 & 5 by 11:59 p.m. February 11
    Lecture: Chapters 4 & 5

    February 14
    Lecture: Chapters 4 & 5
    Class Participation Assignment: Proper Email Etiquette

    February 19
    Due: Quiz Chapter 6 by 11:59 p.m. February 18
    Lecture: Chapter 6
    Assign Good News Appreciation Note

    February 21
    Lecture: Chapter 6
    Due: Good News Appreciation Note by 11:59 p.m. February 22

    February 26
    Due: Quiz Chapter 7 by 11:59 p.m. February 25
    Lecture: Chapter 7
    Discuss Class Participation Assignment: Critiques of Bad News Messages

    February 28
    Lecture: Chapter 7
    Class Participation Assignment: Critiques of Bad News Messages

    Due: Exam Chapters 1-7 by 11:59 p.m. March 4 **Note this is a Monday night

    March 5
    Discuss Business Portfolio Inclusions 3 & 4
    Assign Business Portfolio Inclusion 3 “Necessary Skills”
    Assign Business Portfolio Inclusion 4 “Interview Assignment”

    March 7
    Due: Quiz Chapter 14 by 11:59 p.m. March 6
    Due: Business Portfolio Inclusion 3 “Necessary Skills”
    Lecture: Interview Agenda

    March 12
    Continuation of Interview Agenda

    March 14
    Due: Quiz Chapter 13 by 11:59 p.m. March 13
    Due: Class Participation Assignment: Interview Agenda with questions
    Assign Business Portfolio Inclusion 5 “Resume and Cover Letter”
    Lecture: Resume and Cover Letter Formatting

    March 19
    Lecture: Resume and Cover Letter Formatting

    March 21
    Resume and Cover Letter Workshop

    **Spring Break March 25-29

    April 2
    Due: Quiz Chapter 8 by 11:59 p.m. April 1
    Discuss Business Portfolio Inclusion 6
    Assign Business Portfolio Inclusion 6 “Persuasive Presentation”
    April 4
    Lecture: Chapter 8
    Due: Business Portfolio Inclusion 4 “Interview”
    Due: Business Portfolio Inclusion 5 “Resume and Cover Letter”
    April 9
    Due: Quiz Chapter 12 by 11:59 p.m. April 8
    Lecture: Chapter 12

    April 11
    Lecture: Chapter 12

    April 16
    Due: Quiz Chapter 9 by 11:59 p.m. April 15
    Lecture: Chapter 9
    Assign Performing an Electronic Search

    April 18
    Lecture: Chapter 9
    Due: Performing an Electronic Search by 11:59 p.m. April 17

    April 23
    Due: Quiz Chapters 10 & 11 by 11:59 p.m. April 22
    Lecture: Chapters 10 & 11

    April 25
    Lecture: Chapters 10 & 11

    April 30
    In-class presentation preparation day

    May 2
    Due: Business Portfolio Inclusion 6 “Persuasive Presentation”

    Monday, May 6
    12:00-1:45 Final Exam
    Due: Self Evaluation